Refunds 

Biesanz Woodworks guarantees that our products will not crack under normal use in any climate.   If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. The buyer is responsible for shipping costs to our store.    

We take great care to dry our wood thoroughly and that is what makes us able to offer this guarantee.   Wood for the boxes is kiln dried; wood for the bowls is dried for years before use.

Privacy 

Biesanz  Woodworks takes your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order.  We will not sell or redistribute your information to anyone.

Cookie Policy

 

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Currency preference cookies
  In order to provide you with a great experience on this site we allow you to choose the currency for our prices.  We need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
• Account related cookies
  If you create an account with us or write comments then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  
• Login related cookies
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.  For more information on Google Analytics cookies, see the official Google Analytics page.
  

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read “Cookies” article from the Privacy Policy Generator.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: woodworks@biesanz.com
• Snail mail: Apdo 47-1250 Escazu Costa Rica
• Contact form: https://www.biesanz.com/biesanz-woodworks-2
• Telephone: (506) 2228-5533

This document was last updated on February 13, 2022

–

Barry Biesanz